Shipping and returns policy
Items purchased from Kitts Customs can be returned within 3 days after receipt of shipment in most cases. During this period, you can try the product and check it as
The product must be in the same condition as you received it and without any damage type. You can remove the product from its packaging, unless it is sealed.
If you decide to return the items, you will need to notify us by filling in the return form below this text. You can also let us know that you want to return your order by sending an email to ventas@kittscustoms.com.
Please note that you must send the items back within the next 7 following days of informing us.
Processing your devolution
After we receive your return shipment, we will inspect the returned items and begin processing your refund.
To request the return you must send an email to ventas@kittscustoms.com with the order number.
When we receive the mail, you will have a maximum period of 7 days to send the product.
Upon receipt of the product, the KittsCustoms team will review it and if everything arrived in good condition, the refund will be made.
The refund may not include: The cost of shipping the product, and 20% of the product price will be deducted for administrative expenses.
The money will be returned to the original payment method you used during the purchase, unless you prefer otherwise.
The refund will be paid within a maximum period of 10 days after receiving the product.
You will have to cover the costs of the return yourself. Shipping costs may vary according to the type of product, origin and destination of the shipment.
Original shipping charges will not be refunded
Frequent questions
Returns
What is our return policy?
Returns and exchanges can be valid in the first 3 days after received your product, but the shipping costs are your responsibility.
To make a return, fill out the form below this text, adding in the subject: “Return + Order Number”
Do we return the money?
We only offer money back to customers who receive wrong items or damaged. If this is your case, please contact us at ventas@kittscustoms.com with photos of your item and we will find a solution.
Can I exchange one product for another, after receiving it?
We do not offer exchanges because our products are custom made and for order. If you are not sure of the measurements of the product you are going to order, ask us via chat or to our email: ventas@kittscustoms.com
When will I receive my order?
It takes us between 5 and 10 business days to process an order, after which we we will send You will also have to take into account the shipping time, which depends of your location, but you can estimate it as follows:
- EEUU: 3-4 business days
- Europe: 3-7 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Shipping
Where is my order shipped from?
We work from Manzanillo, Colima, Mexico; for all the countries of the world different packages.
¿Tendré que pagar tasas de aduana por mi pedido?
International orders may incur additional customs charges. This rate is not under our control, and it is a decision taken by your local customs agency. Customs policies vary greatly between countries, so we recommend speaking to your local authorities to clarify this point.
My order should have arrived by now, but I haven’t received it yet. What should I do?
Before contacting us, please help us by following these steps:
Check your email for a confirmation message of your order to make sure there are no errors in the shipping address.
Ask for your order at the office of the receiving company.
Ask your neighbors if the carrier had left them your package.
Check with your tracking code where the package is.
*Tip: Avoid theft. If you will not be at home on the day of delivery, use your address of work or where you are going to be.
If the address is correct and the package is not at the post office or with your neighbors, contact us through our email. ventas@kittscustoms.com, with your name and order number.
If there is any problem with your shipping address, we could send you again your product, but you will have to bear the costs.
*Tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your request is shipped. If you have any questions about your shipment, please contact us at ventas@kittscustoms.com.
